A broken mess of partially implemented services and technologies.

I will write my review by noting my experience with FNB Credit Cards:

- I ordered an FNB credit card on the 18th of December 2019 - Without any contact, FNB decides to deliver the card to a branch near my home without contacting, informing, or consulting with me. - Upon eventual collection (after contacting FNB multiple times), and activation of the card on 28 December, the card does not work as there are "missing details on my profile" - After speaking to 4 different consultants, the information is updated, but the account is now deactivated. - After a 5th consultant points me to call ***, the consultant tells me that "It is my fault that the account is locked, I should not have app**** online".

I want to point out that I have used a facility that was direct-marketed to me on the FNB platform itself, but this consultant reprimands me for doing so.

This is the most surreally terrible customer experience I have ever been subjected to.

If you, as a business, are too inept to properly implement your service channels and technologies, rather take them down than waste hours of your clients' time.