NN
Noxolo N

1 reviews | Active since Oct 2016

11 Oct 2016, 11:30

A big NO to FNB connect it is such a nightmare

<p>I would advise whoever looking at taking the FNB SIM to think deep and more than twice. I have never experience such bad for a service provider. First i complained about poor information and loss of communication caused by their poorly informed customer centre agents the worst part is FNB Connect does not care about their customers. If you have no connection with the outside world it seems it is none of their business. They charge me on moving from one contract to the other with no communication. I still owe airtime to FNB something i was not told about when i made movements within my communications line. Be careful before you say 'YES' to FNB Connect, in actual fact i would say it is good you do not take it at all. One will be ********** by them. Just be carefull</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2016, 15:36
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)