1 reviews | Active since Sept 2015
A BIG mistake was made with my account!
To whom it may concern<br> <br> I woke up one morning to an sms from FNB, stating that I was R5000 overdrawn! Thinking that it was just a mistake, I wasn't too phased about it, until i checked my balance. So I decided to go to one of the branches in Randburg to find out what the issue was. The lady lady that assisted me, told me that the R5000 accumulated due to me using money in my account that wasn't there in the first place? ***! That FNB, has been paying for R5000 worth of stuff! When I asked why I wasn't alerted about this earlier on, she said it was because I had good credit. <br> <br> I love my bank this has really put me in a dilemma. Its not going to be fun, when such a huge chunk gets cut off from my salary for nothing.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Value Banking Services who will provide you with feedback.
The reference number is 767481.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Value Banking Services who will provide you with feedback.
The reference number is 767481.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
