A Bank That Won't Protect Your Account: FNB Nightmare

FNB: Enabling Theft and Refusing to Assist Customers - Absolutely appalling service from First National Bank.

A personal account is being drained by unauthorized, varying deductions on different days, leading to massive unpaid fees. No arrangement for these transactions. FNB is essentially allowing institutions to "deduct or *****" from my account.

Despite lodging two official complaints, the bank has refused to assist. Their staff is unhelpful, making excuses and offering "solutions" based on personal opinion, not policy. They repeatedly insist on calling even after I used their provided email contact option they need to remove email as an option if they won't use it. Some crazy lie would be said to confirm if it is the correct person, even though the complaint is logged via the banking app which requires a user name and password to your very own account!

FNB shows a complete disregard for customer security and refuses to investigate clear *****ulent activity. Be aware of FNB if you expect your bank to protect your money.