A bank that puts its own wants ahead of the consumer

I called into your contact centre last month to inform you that I am on maternity leave and not earning a salary at the moment as well as to let you know that my UIF has not kicked in as yet so I will not be afford my current loan repayments as they are. Even after having done that, you debited my account at the end of last month as per usual and I reasoned it as a change that would come into effect this month, yet you’ve gone and debited my account for the same amount again this month. I do not have an active income at the moment and am barely making ends meet with a baby in tow. Is it really too much to ask you to amend my repayments until I’m back at work? This is extensively distressing and shows a lack of empathy on your part as a service provider. Please stop.