A bank that “can’t” help

Not willing to go the extra mile to assist a client.

My husband made an ATM deposit in Jan and April 2018, misplaced the receipts. Went to FNB vanderbilpark to request help with getting proof that the deposits were done and the staff member advised that they can only go back 3 months.

Maybe she can go back 3 months... but there other departments that can go back further than what she can.

I eorked for a bank before, and if a client requires something, as an employee, your job is to go an extra mile to assist. If not, then ehy is your slogan “ how can we help you” if you in reality you can’t.

Sending this on behalf of my husband