1 reviews | Active since Nov 2017
A bank that cannot explain transactions that happened
I spoke to an agent in the Mall@reds branch that couldn't give me a clear answer on various transactions on my account, after then asking her to change a debit date on a personal loan i was informed that i need to call in to change. When calling in an agent informed me i need to go into the bank and change it there, does anyone in FNB know what they can and cant do?
Hello Stiaan.c,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Stiaan.c,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)