A bank of the century

I started banking with FNB about 3 yrs. I have been happy for the past two years until recently when I started getting confused with the balance on my account. Transactions are not easy to follow, where I will make a purchase at PNP and yet these are only reconciled a week later. I cannot even understand my bank statements because debits are enlisted before credits and dates are confusing. The statement shows the reconciliation date instead of the date purchase was made. Most recently, funds went out of my account and are pending somewhere when they were meant to credit my loan account. The status of my loan account is unaccounted for which hurts my payment history. Today, I held on and spoke to 9 call centre agents and all of them kept referring me and the query is still not resolved. I regret that I chose them and will never recommend anyone to switch over! The worst part is when they advertise the use of the app - secure chat and when you are logged in you are told you are the 190th person and/or when you call the robot tells you it can assist but it is programmed for certain words like balance debit reversal. It was the worst experience ever.