A Bank Against Its People.

My story dates back to 2018. My business account was frozen without me ever being called by my bank, it was just frozen. I went to Galleria Mall to find out what happened and I was told a client of mine got it frozen. I asked if that's allowed without me being notified whatsoever, but that wasn't answered and I was given the client's name and I spoke to him and he sent what the bank said he needed to send but it remained frozen.. I went to numerous banks to try get it unfrozen or find out what the situation was to NO AVAIL. Call records can confirm this(because "this call is recorded for quality and control proposes" right?!),branch footage too can confirm this as I went to over 6 branches just in 2018 for assistance to no avail. I kept trying to get assistance year in and out till last year when Samantha Malgas of the ***** division said the account was frozen due to a case that a client opened (******** case), I asked for the details of this client together with the case number so I could follow up but I was given just the case number.. I drove all the way from the Eastern Cape to Meyerton in Johannesburg only to find out that the case attached to the Hold on my account is a Residential house break in(prior to driving there I asked Samantha if she was certain of this and a consultant showed me the attachment on his PC at the branch) the warrant officer wrote and emailed a letter exanarating me_this is me wasting my very limited resources going all the way to Jozi for an error. I kept asking why due diligence wasn't done and if this is the procedure... Can I just wake up and say Person A did this to my funds, close their account and the bank just takes me word for it??? Where's the due diligence? Where's the regard for me as their client? Samantha Malgas didn't even offer me an apology for her error and all FNB did was to change her and put someone else in charge of the case. I submitted proof of how clients had people within FNB who could access my ACCOUNT_WITHOUT MY PERMISSION and tell them it's activities. FNB got me depressed, I have been on antidepressants since 2018 and even got diagnosed with hormonal imbalance as a subsequence. I lost my office space and had to let my staff go due to the Hold on my business account.

If anyone was considering moving to FNB, I plead with YOU_DONT! ESPECIALLY IF YOU'RE BLACK. FURTHERMORE IF YOU'RE FEMALE... They will do everything in their power to show you just how little they think of you... Or value you!!

I was a Private client who never not once spoke to her banker, I even posted about it on my Facebook account, wondering if I were the only one and many using FNB came out with the same cry. Last year I moved to Private Wealth and that's when I atleast had my banker make contact with me.

What FNB did to me can never be expressed in words, but I will get justice. I have formally complained to the Ombudsman of Banks and hopefully with their intervention I will be compensated.

Ruuuuuun away from FNB... This bank will chew you up and spit you up only once they've seen that you're dead!