A bad experience

I am so disappointed in this bank I thought changing to FNB would be a seamless process but it is anything but, I joined in Feb and fees already increased ,There is no real support in the secure chat half the time the response is very delayed a 24/7 number for their mobile contracts do not work ,Last week I went to the FNB atm to draw out cash and it spat my card out at 2 atms I then had to use a Standard Bank atm and I was charged R166.00 yes R166.00 all because the atm was either out of cash or just not working ,Who is checking on this ? Today i called and was told it will take 5-7 days for this query to be looked at With all this I rather close this account ,it is more maintenance than my previous bank, FNB should rather focus on customer service than the added services they try and sell which is actually a mess,