1 reviews | Active since Sept 2016
A 16 YEAR FUNERAL POLICY THAT DONT WANT TO PAY!
When i took out this policy 16 years ago, i was made the following promises: 1) it will pay out within 24hours. I submitted the claim 4 days ago. ( last thursday.friday. saturday. Monday) I explained to fnb that the funeral was last saturday. They said no problem. It will be escalated. On saturday i phoned: Yet again i was promised that payout will occur on saturday. More lies. Today i phoned again: more lies! I HAVE TO REPAY MONEY BORROWED AND PROMISED IT WILL HAPPENED ON MONDAY! I had to borrow money to bury my father inspite of having a funeral policy by one of the BIG BANKS! FNB SIMPLY DONT CARE! WHY DO I HAVE TO BEG YOU TO PAY OUT A VALID CLAIM?!
Hello John-Joseph,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello John-Joseph,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)