1 reviews | Active since Nov 2017
99 debit orders
Hi there - I have had R99.00 debit orders on my cheque account from September 2017 of which only the description changes but they go on every month on my account. I have returned them on my account, followed due process with FNB, logged Queries with their @RBJacobs twitter handle but still did not receive any satisfactory response as to why is my account targeted on a monthly basis and why i have to return them. It's a unfair for a company that prides themselves in asking clients "how can we help you" but when you genuinely ask for help, it is no where to be found.
Hello Valentine-Mohanoe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Valentine-Mohanoe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***