1 reviews | Active since Jul 2015
90 Minuet entrance for everyone????
I have arrived in JHB after my flight from LHR, so as you can imagine I am extremely tired. How ever I have a 5 hour wait for my connecting flight to Durban.<br> I went to use the SLOW Lounge benefit I receive being a Platinum Account holder. I have been refused entry, the lounge is almost empty, but I was still told that FNB have change the rules, stating that entry is only granted 90 minuets before boarding, and that this change took effect on 1st July. <br> I was never informed of this change and personally find it very poor indeed. I think passengers/customers that are in transit have no choice to be in the Airport for a long period of time, an thus should be aloud to make use of the lounge. I am sure you have had many passengers take advantage of the facilities by arriving extra early before there flight, this I understand is taking advantage, however those of us that have no choice to be here now have to suffer because of the rule change. <br> I strongly advise that you need to consider the passengers who are in transit. Perhaps asking for previous flight boarding pass to prove they are in transit?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 725842.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 725842.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
