9 days waiting for Ebucks order with no assistance from call centre.

I purchased an item on the ebucks store in 2 December, with expected delivery date being 7 December. (***0)

On 11 December it was not even dispatched. I then phoned ebucks, who said they going to escalate to the ebucks shop (ref ***Q)

I received no response. I called again yesterday (***. Complaint ***) , the guy gave me a generic response saying it should come on Monday, when I probed further it was understood he had no idea about the status of my delivery. A complaint was logged and I was promised a call today.

I have not been contacted today, my order still shows no indication of arrival date, and I am travelled overseas on Friday, which is the sole purpose for purchasing these bags.

9 days without any update? This is unbelievably ***********. I hope this will prompt a real action and proper service from the team.