9 Days, no reply

<p>After Phoning FNB insurance to remove a specific product, I get told that they cannot do it over the phone, and that I have to send an email (Why can one not adjust policies telephonically???).</p> <p> </p> <p>So I send one. 7 days later I get no reply, So I send another, asking for confirmation of receipt and cancellation... STILL no reply 2 days later..</p> <p> </p> <p>World class customer service guys.</p>