9 DAYS AND MY SIM IS DISCONNECTED

I am writing to formally escalate an unresolved issue regarding my mobile number, which has been inactive since the porting process to FNB Connect on 28 October 2025. Despite multiple engagements through the FNB App chat over the past eight days, no resolution has been provided, and I remain without any mobile service.

This situation has caused significant disruption to both my business operations and personal communication. I run a business that depends heavily on consistent phone access, and the inability to make or receive calls has resulted in serious inconvenience and potential financial loss.

Additionally, I was allocated a new number during this process, and have since purchased over R400 worth of airtime — none of which has been successfully loaded or reflected on my account.

I urgently request:

Immediate escalation of this matter to your technical and porting resolution team;

Restoration of my original number or a clear, written update on the corrective action being taken; and

Reimbur*****t or proper allocation of the airtime I have already purchased.

Please confirm receipt of this complaint and provide a case reference number and an estimated turnaround time for resolution.

Account Details:

VUYELWA DAYIMANI (Banker - Londiwe Sikhakhane)

Affected Number: *** now *** (also not working i can't even load airtime)

Porting Date: 28 October 2025

Reference Number- securechat - CAS-935389-F2X7K4

This matter has been ongoing far too long and requires urgent attention. I look forward to your prompt response and a clear plan to resolve this issue.