8 months to close account

This is now the eight (yes, 8th) month of me trying to close my FNB account. I managed to close my cheque account, but not my eBucks account. I send an email once a month and am assured that the issue will be urgently dealt with, but clearly it has not. If I was in any doubt as to why I decided to stop banking with FNB then that doubt is gone. 8 months to unsuccessfully have an account closed is unacceptable.