8 months and my vehicle is still not repaired

I am a valued client of FNB and have been for the past 12years. Their banking service is excellent but i cannot say the same for their insurance. I had put through a claim in February 2015 for hail damage to my vehicle. My claim was authorised in May 2015. I had already moved back to Durban by then and had asked FNB to give me a panel beater in Durban. Each time I called I was told by a consultant that they would speak to the claim advisor - Patience, and call me back. I never received any calls. FNB then moved to iwyze who then contacted me regarding the claim and I had once again told the consultant that i need a panelbeater in Durban. He said he will email Ms Mo***eng and cc me on the email, which he did, she never responded. I am tired of calling and waiting, I want my vehicle to be fixed so that I can go back to my previous insurer.