***8 DEBIT ORDER SWITCH

This query was started on the 4th of April 2020 and still not solved. I stopped my cheq account and a savings account was opened. I had continual communication (email and telephonic) with FNB staff requesting that this policy be deducted from my current account. This morning I received a notification informing me that the payment for this policy was rejected due to lack of funds AGAIN. It was deducted from the incorrect account. This policy will LAPSE this month and it's been running since the 29th of May 2019. I have numerous emails on record where I requested the changes but yet although I was promised that all is corrected it clearly is not and now I am sitting with a continual battle, even after being assured a number of times that the debit order switch is now correct and will be deducted end of May from the correct account, my current ccount.

I am sick and tired of a continual struggle with FNB just so that I can pay my policies, these policies were put in place for my and the bank's protection. If something should happen to me then FNB will through their arms in the air and say "SHE SHOULD IF CHECKED IF PAYMENT WAS MADE, I am checking FNB is not doing their job with all due respect. The non-payment of this policy will be all on FNB and their incompetence, but will they admit this one day? I don't know what more to do.