8 days and no assistance

i emailed premier banking on the 4th of August 2015 requesting for a debit order to be returned, up until today i have not been assisted.<br> <br> Please do the following on my account:<br> <br> 1. downgrade immediately to the lowest cheque account (as I do not see the benefit of apparently having a dedicated service provided in premier banking but i must follow up all the time on requests that I send.<br> 2. send me the details of the relevant department where i can close my account with fnb<br> 3. please reverse the debit orders as requested!!!<br> <br>