1 reviews | Active since Jun 2017

31 Jul 2017, 09:26

7th week with no Resolution

<p>NO RESPONSE AFTER 7 EMAILS AND CALLS LOGGED</p> <p>Taking money for Airtime, without delivering Airtime</p> <p>I have now logged this call 5 times, I have also logged this call with FNB I have also logged a hello peter call. But still no joy. Whenever I put airtime from online banking the airtime never refelcts. FNB refuses to help me since they are saying YOU MTN ARE TAKING MY MONEY.</p> <p>First Complaint 7 June 2017:<br /> MTN Airtime</p> <p>I have phoned MTN multiple times, I have a contract with them, two. First issues is the airtime was loaded, from banking, it was deducted I received an email from mtn to tell me it was loaded but it never was. For both my numbers. I phoned on 2017.05.31, on 2017.06.06 and on 2017.06.07. Nothing. Eventually loaded more airtime via the point rewards and that shows but everytime I try to make a call it tells me I have insufficient funds. I rebooted, took the sim out, put it back a hundred times. I should move to another SP since MTN clearly does not need or want my busin</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2017, 10:15
Official

Good Day

Thank you for your email,

Kindly be advised that I have escalated this matter to the relevant department. Unfortunately you will need to liaise with Premier Banking for a resolution.

***

Apologies for the frustration caused.

Kind regards,

Daffnie Govender

***

's update01 Aug 2017, 15:11
Reviewer Update

No response again!!