7calls and all I get is 'I dont know'

I tried to find out why money is going off my FNB account after I cancelled all my debit orders 3 months ago because I went under debt review<br> I spoke to 7 different people they just keep on transferring my call when I spoke to the last person she said I have to go to the nearest branch and sort this out <br> When I asked her why the first person didn't tell me this she just said I don't know..<br> I really think this is radicalise to make 7 calls just to get a 'I don't know'<br>