*****

I am disappointed to publicly call out my bank, FNB. On 17 July 2026, nearly R100,000 was **********ly charged to my credit card. No ***** alert, no OTP, no call from FNB.

I reported it immediately. 3 months later, despite hours of calls and messages on the FNB app, the case is unresolved.

The standard response: "We tried to call you in August and need more info" - but no one can tell me what info is needed. And the promised call never comes.

Is this the standard of security and client care we should expect from one of SA's biggest banks?

@FNB South Africa - please do better