1 reviews | Active since Jun 2017
7 working days for card delivery, epic fail!!!
<p>Hello Peter</p> <p> </p> <p>I am super frustrated, I have been contacting the FNB customer line to try find out where my card that was meant to be delivered between 5-7 working days which they failed to do, saying there was an error on their systems but nobody bothered to tell me this every time I followed up.</p> <p> </p> <p>I can't do online transactions because I can't even reset my passwords and usernames online due to me not having a card. I have tried every possible measure; now I must wait another 5-7 working days.</p> <p>What does one do in this situation?</p>
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
I have escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards
Complaints Resolution
Naomi Petersen
***(option one)
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
I have escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards
Complaints Resolution
Naomi Petersen
***(option one)
Hi
Can the people follow up with me instead of the other way around because I am tired of the back and forths. If they could not help me the previous times I called in, I doubt it will be different this time.
Hi
Can the people follow up with me instead of the other way around because I am tired of the back and forths. If they could not help me the previous times I called in, I doubt it will be different this time.