7 FNB AGENTS 1 QUERY 7 DIFFERENT ANSWERS. NO SOLUTION FOR THE CLIENT.

I honestly feel like crying for the absolutely worst service I have received from FNB this morning. I paid up my temp loan today and asked for a simple paid up letter, a paid up letter can be generated by any other bank in SA immediately but FNB is special you have to wait 1 week. The first agent Kaylene ****rane send the letter without attaching it. The second agent told me no I have to wait 4 hours Busisiwe Cindi. The 3rd agent Lesogo Podi said I must contact the temp loan dept and that my request was logged for a letter I must wait 4 hours. The 4th agent said no I have to wait 24 to 48 hours Boitumelo Matseba. I called the complaimts resolution dept and Lynette said she wpuld call back in 30 min NO CALL RECEIVED. I then received an email from Devashnee Lazarus saying I will get it on monday. 7 people from FNB ONE query SEVEN different ANSWERS. NO SOLUTION FOR ME AS THE CLIENT. I am pregnant and upset never have I had such *********** service not even from shoprite and that is saying alot.