1 reviews | Active since Nov 2016
7 days waiting for a response
<p>Hi,</p> <p>I logged an email assitance request on the FNB website regarding my home loan, and it's been 7 days & I still have not had a response from anyone (Website says I will be assisted within 24hrs).</p> <p>I have also been into various FNB branches & no one seems capable to help.</p> <p>How long do I have to wait????</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)