7 Days Later and still receiving pathetic "Premier" service

<p> Jennifer Louis | Administrator: Consumer Account Fulfilment | Transactional Account Fulfilment | <br />Premium and Business Core Banking (“PBC”)<br />Forum 1A Braampark, 33 Hoofdt Street, Braamfontein, 2001 | Tel: (087) ********** </p> <p> </p> <p>Jeniffer Louis erroneously put a hold on my account, stating that the reason was due to lacking FICA documents. I have at least 7 FNB products, all in order save the one that she put a hold on. After more than a week of calling and tracking down the relevant departments through a pathetic call center, I succumb and re-send FICA documents (two days ago).</p> <p>My account is still inactive.</p>