7 DAY NOTICE WITHDRAWAL NOT ACTIONED

<p>I called the FNB Investments division last Monday 10/07/2017 just a little after 08h00am and requested the closing of my 7 Day Call Account with immediate effect as I required the cash for an emergency. I was told that I would need to wait 7 days as that was the only option I had. I offered to pay a penalty but was told that this was not allowed. I needed this money extremely urgently as I needed to admit my Mother into hospital where they required a deposit. I failed as FNB would not release my money immediately. I then borrowed the money from a friend and promised I would pay it back today as it would be the 7 days I needed to wait. To my dismay, the funds are not in my account. I phoned again and spoke to Raida @ 09h57 and she advised she would ask her supervisor to listen to my telephone conversation and get back to me. I asked her how long this would take and she said she would get back to me within an hour and a half. I am still waiting, with the contact from FNB. I need this money immediately now as IT IS MY MONEY, and I cannot understand why I would be having such problems with getting it paid into my Smart Account by FNB. Please resolve this issue urgently and pay my money into my Smart account immediately.</p> <p>Further to my complaints logged online and via the Care Centre for FNB, I contacted the Cash Investments Department yet again and spoke to a lady by the name of Arilia at 12h20 today 17/07/2017. I relayed the conversation I had had with Raida earlier today at 09h59 and she advised me that Raida was not available to take my call.</p> <p> I asked her to discuss my issue with her Supervisor and I would hold as she then said she would ask someone to phone me back. Nobody has bothered calling me back since my initial call to Raida at 09h59. I then advised her that I would hold for her while she spoke to her Supervisor as I wanted an answer. Arilia had me on hold for over 6 minutes waiting, and then came back onto the phone only to tell me that all the Supervisors were in a meeting and there was nobody to talk to me.</p> <p> I proceeded to advise Arilia that I wanted this issue sorted out as I had already waited 7 days and 5 hours for a response and my money, and I did not see why I had to wait any longer for my money.</p> <p> Arilia then again advised me that my request had not been actioned. I told her to go back to my telephone conversation the lady on Monday 10 July 2017 just after 08h00am, as well as her Supervisor and then I would like an explanation as to why my request was not actioned.</p> <p> Arilia then advised me that she would get a Supervisor to contact me. I will wait and see but in the meantime I did advise her that I would be forwarding an email to all Senior Personnel at FNB that I could find until this issue was resolved and my money deposited into my Smart Account as requested on 10/07/2017.</p> <p> I find this totally unacceptable, and the service I have received from the Staff at FNB in this case to be absolutely shocking and totally unhelpful. I have yet to receive any feedback from FNB whatsoever.</p> <p> </p> <p> </p>