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Charl C

1 reviews | Active since May 2013

14 Nov 2017, 12:28

7-Day-Notice account HA-Ha Try 7-Week-Notice-Account

Internet transactions are as common as children eating snot. YET did you know that the this technology doesn't exist for FNB. Or this is what I was lead to understand when I visited the Garden Route Mall's FNB yesterday (13 NOV 2107). I have been unable to arrange an EFT from my 7-day-Notice account to another bank with whom I hold an account. This pathetic process started on the 11th of OCTOBER. Yesterday after I spent an hour and a half in line securing statements from both banks. The Teller called FNB-'PAYMENT Dept.' (or something of the sort.) They said that FNB has trouble with 3rd party payments !!!! Ha Haaaa. What a joke... I was told to wait because it might still go through..... Haaaaaaaa . Well I had a good laugh and walked out. My money still hasn't been paid over ... dispite the fact that on the statement it reflects that it had .... This confirms their 3rd party payment problem ... BUT also points to breach of contract. ***** for lying on the bank statement. And theft for not paying me any interest for this 'limbo' transfter-fiasco period. But FNB does still have a sense of humour ... The person helping me did offer to call 'his people' (who the hell I do not know .... ) in ORDER TO REQUEST that they pay me the interest lost ..... HA HA HAAAAAAAAAA . I told him that I may look stupid but if they could not even effect the original transfer HOW THE HELL ARE THEY GOING TO PAY THE INTEREST !!!! I am still waiting .....

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2017, 12:44
Official

Hello Charl Collins,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

CC
Charl C's update14 Nov 2017, 13:22
Reviewer Update
A standardized pre-form reply ... WOW I feel heard .... NOT NOT NEVER ... This is a personal reply ... Written by a person ... intended at communicating a true message with GENUINE EMOTIONS ... Rather spend your time on trying to work on your 'EFT-Problem' and sorting out this mess.