7 day notice account

On the 20th of December I transferred R4500 in my 7 day notice account without knowing that i would need the money urgently a week later. I called the investment department and spoke to Hychenta who was very rude and did not even take my details, i asked to speak to her manager then 5 minutes Nkosinathi Nhlapo came through and i explained to him that i acknowledge that i need to put in a 7 day notice to access the funds but due to unforeseen circumstances i need the money, he told me there is no way the money can be released as that is how the system is designed, which i understand but there is something they can do in case of emergencies. He told me there is no superior than him in that department so basically means I cant get my MONEY!!!!<br> <br> I am very livid at this point I am even considering closing my FNB account, I have have never encountered such from my bank. Please help i need this money yesterday already!!!!!!