7 day account

I have been struggling to close a 7 day account with message, I need the money before month end, and now we are already going into Dec 2022, not my fault, please release the money before month end with no cost - I have been twice to the FNB branch spending several hours with no prevail Sorry! Your Request Cannot Be Processed, Please Contact The Online Help Desk By Clicking On The 'contact Us' Link At The Top Right Of Your Screen