7 calls and still no clear answers

<p>How is it possible that FNB cannot identify a transactions that another department of FNB has taken off our account? How must I as the business banking customer identify a random transaction on my statement when you as FNB can't even identify your own transactions? </p> <p>I have made SEVEN calls to FNB this morning and you have done nothing but send me from one person to another!</p> <p> </p>