7 business days response time

Item: FNB (First National Bank)
Rating: 2
Author: Trent H

Been trying to downgrade my Premier credit account to Gold since February 8th. Last communication from FNB was on February 15th (7 days / 6 business days ago) when I was asked for my ID number to locate the account. I responded to the email with my ID number within the next hour from the time they sent the email and I have yet to receive a response. 6+ business days to respond to an email?? I contacted FNB via the Secure Chat feature and was told that it takes 7 business days to receive a response. That is a pathetic response time for clients and if it is 7 business days for Premier, I cannot imagine how long it is for non-premier clients. "Premier 24/7 support" is not 24/7, it is just a few extended working hours. 7 working days to simply downgrade a credit account is most certainly nothing close to 24/7.

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Trent H's updateReviewer Update

22 Feb 2021, 21:38

Got a call today because of my complaint. I was assisted with the downgrade of my credit account from Premier to Gold, or so I thought, but actually, a NEW Gold credit account was created in addition to the Premier account. I need the Premier account closed so I ONLY have the Gold credit account. I also have a negative balance for both credit accounts? Please resolve this: downgrade the current Premier account to Gold and delete the Gold account attached to my account. Thank you

Trent H's update22 Feb 2021, 21:38

Reviewer Update