1 reviews | Active since Aug 2016
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Good day
IM very disappointed with how FNB has treated me.
I have been banking with them for more than 15 years now and i have a business account with them.
Early this morning I woke with negative R 14 000 in my account due to debit orders.
I went first thing to deposit the money, after I went all out to adjust the account FNB still rejected all my debit orders and took a lot of charges which i find to be unfair
Previously FNB would allow me atleast 3 days to adjust the account now i tried to adjust the account but still immediately they unpick them and charge my account
I have tried to call the call centre the reponse i got is that is impossible for FNB to reinstate my debit orders but why lately do they become so harsh in reversing immediately without giveing the small business a chance to adjust the account.
IM so hurt and feel victimised by FNB
Please FNB HELP ME BY REVERSING YOUR CHARGES CAUSE IS PUTTING ME IN EVEN MORE WORSE POSITION
Hello kwensovu ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
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Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello kwensovu ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***