1 reviews | Active since Nov 2020
6+ years and they treat me like absolute ****!
I must say, FNB is so quick to take you on as a customer, but when there is an issue on your account they are even quicker to terminate the relationship with you.
I have had the phone put down in my ear over 20 times by Thabo Lebepe.
long story short, My business account has been on hold for 2 weeks, The bank sends me notification they are closing my business account and i should go to any FNB branch to move my funds to a different account. I get to the branch and they tell me to do an EFT on my phone to my personal account. I do so. 1 hour later my personal account gets placed on hold. by the same Thabo Lebepe.
I then need to wait till monday to speak to anyone with no money for the weekend. Monday comes and he finally sends me an email advising he is closing my Private Wealth Personal account too. I need to go to the branch and transfer the funds to a different bank. I try calling him and his manager with no answer.
I go to the branch to send the funds then the branch cant reach him while i wait there for 4 hours to release the hold to send the funds and eventually give up and go home.
Now today mid day he finally sends me a rude email saying i didnt listen to him and i did the wrong thing by moving the funds to my personal account the first time. Now he advises that my account will remain on hold untill he gets time to send my funds to a different bank.
Like seriously. I didnt even have an issue on my FNB account, it was on my Standard bank account. but i get this treatment form this so called mazing bank.
They close all my accounts except the ones where they make interest out of me.
FNB this is not cool. You dont treat loyal customers like this. I have been with you for 6+ years and you do this to me.
