6 weeks later and still no bank card...

I am writing this out of sheer frustration regarding the unacceptable level of service I have received from FNB Business Banking.

Over the past month, I have experienced a chain of unprofessional behaviour, premature closure of complaints, and a total lack of operational efficiency.

Below is the timeline of events that FNB management needs to investigate:

15 July 2026 (09:40 - 09:42 AM): I called the FNB Business Desk ***). After holding for over 5 minutes, the consultant who answered spoke so softly I could not hear her. When I politely asked her to speak louder and requested her name, she flatly refused. I asked for her name a second time, and she hung up on me. (Note: A consultant named Celeste also handled part of this call interaction and is not the person in question).

20 July 2026 (Approx. 13:00 PM): A consultant from the FNB Complaints Department called me regarding the above incident. Instead of resolving the issue, this individual was discourteous, highly unprofessional, and also hung up the phone on me.

Premature Resolution: I subsequently received an automated email from FNB stating that my complaint has been "closed and resolved." This is a lie. My issue is absolutely not resolved.

Core Operational Failure: I reported my business bank card lost more than a month ago. I still have not received a replacement business or personal card. This delay is actively disrupting my business operations.

For context, a African Bank issued replacement cards to me on the exact same day they were reported lost.

Due to these continuous failures, I am now seriously considering closing both my business and personal accounts with FNB and moving to a competitor that values its clients.

My Demands for Resolution: Senior Management Intervention: I demand that a manager or senior official investigates these incidents and contacts me directly to discuss how this happened.

Staff Accountability: I want to know who these two specific consultants were, how they will be reprimanded, and I demand a formal apology from both of them for their shocking lack of professionalism.

Card Delivery: I require immediate feedback on the exact delivery status of my business bank card. The card is at a branch not close to me and I require this card delivered to me personally, as I paid for courier delivery.