AB
Astrid B

1 reviews | Active since May 2017

06 Jun 2018, 07:58

6 WEEKS later and I STILL have not received my new Credit Card from FNB

On the 28th of April 2018 I had to cancel my FNB credit card dt ********** purchase being made . On the very same day, 28 April 2018 a NEW FNB Credit Card was ordered. It is now the 6th of June 2018. MORE THAN A MONTH LATER and NOBODY can tell me WHERE my credit card it. This is simply APPALLING. I have been passed from PILLAR TO POST. Spend at lease 40min on the phone DAILY, trying to find out WHERE my credit card is. Neither the COURIERS, nor the FNB Credit Card Division, OR FNB Table View/Bayside have ANY CLUE where my credit card is!!!!!!!!!!!!

EXCEPTIONALLY ****ED OFF FNB CUSTOMER.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2018, 10:34
Official

Good Day Astrid Botha

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***