JdS
Jenny-Leigh de Swardt

1 reviews | Active since Aug 2016

22 Feb 2017, 15:13

6 weeks and counting...

<p>It has been more than SIX WEEKS and I’m still waiting for my CREDIT card that I ordered the beginning of January 2017.</p> <p>I am sooooooo FRUSTRATED with this problem. According to the couriers they have not received the card from FNB. </p> <p>I’ve always been a very big supporter of FNB but I’m losing faith. How can you be so ***********? After I’ve spoken to the "personal bankers" on two separate occasion about this issue!!!!!!!!!!!!</p> <p>Please contact me very soon regarding this issue or I’ll be looking for a bank that will assist me in the correct way and in the appropriate amount of time!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2017, 15:43
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)