6 Months with a Frozen FNB Account – No Answers, No Help

I’m honestly at my wits’ end with FNB.

My account was frozen back in October 2024 due to a pending ***** investigation. I submitted all the documents they requested to the ***** department shortly after — and since then, I’ve been stuck. For six months, I haven’t been able to use my account at all.

The only time I get any kind of update is when I go into the branch or call myself. Every time, it’s the same response: _“The case is still under investigation,” “We’ll call you with an update,” “It’s been escalated.”_ But no one ever calls back, and nothing ever changes.

Because I couldn’t access my account, two of my insurance policies lapsed due to missed payments. And on top of that, FNB has still been charging me monthly account fees this whole time — even though I can’t use the account.

It’s been incredibly frustrating. I’ve tried to be patient, but six months with no proper feedback or resolution is just not okay. I really expected better from FNB, especially after being a loyal customer for so long.

Please, I just want someone to take proper ownership of this case, give me a clear update, and help sort this out — including the unfair charges on my frozen account.