6 Months Later: ***** Case (No. ***) Still Unresolved and No Answer or Outcome from FNB.

I am once again forced to raise this matter publicly as it has now been 6 months since my son reported a ***** case to FNB in January 2026, and the matter remains unresolved. Throughout this period, we have cooperated fully with every request made by the bank. Submitted documents, affidavits, police case numbers, and additional information whenever requested. Despite this, we continue to receive little to feedback regarding the status of the investigation, what findings have been made, or when to expect a resolution.

This situation has become emotionally exhausting and extremely stressful for my son and the family. For 6 months, we have been trying to obtain answers regarding money that mysteriously disappeared from his FNB account.

At this stage, we would like to know who within FNB we can escalate this matter to. Is there a senior executive escalation team, or independent complaints office that can review this case and provide a proper update? 6 months is more than enough time to receive meaningful feedback and a clear way forward. We are now asking for a clear explanation of what is happening with my case.

Can a senior representative review this matter urgently and provide a comprehensive update on the investigation. Thank you.