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Lelanie Roberts-Baxter

1 reviews | Active since Jun 2021

08 Mar 2022, 14:22

6 MONTH OLD LAPTOP - HP REFUSE REPAIRS - FNB CONNECT SELLS PACKAGES WITHOUT WARRANTY

REFER TO MY COMPLAINT DATED AUGUST 2021: ***NF

THE DEVICE YOU SUPP**** ME WITH HAS HARDWARE ISSUES AND NEEDS TO BE REPAIRED. LOW AND BEHOLD....THE EXPECTED AND JUST LIKE I PREDICTED HAS HAPPENED. THE DEVICE YOU SUPP**** ME WITH HAS NO WARRANTY ACCORDING TO HP! NOW I SUPPOSE THE REPAIR COSTS FALLS ON ME BECAUSE DONT COME THROUGH ON YOUR PROMISES AND YOUR PACKAGES ARE ALL MADE UP?

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Replies (5)
LR
Lelanie Roberts-Baxter's update09 Mar 2022, 16:18
Reviewer Update
The fact that FNB has not bothered to do anything about this complaint, shows me that you provide the same type of service right through all departments
LR
Lelanie Roberts-Baxter's update11 Mar 2022, 15:05
Reviewer Update
STILL NOTHING
LR
Lelanie Roberts-Baxter's update15 Mar 2022, 12:55
Reviewer Update
a week later and no attention has been given to the complaint
LR
Lelanie Roberts-Baxter's update30 Mar 2022, 11:31
Reviewer Update
I am still waiting for a replacement unit as this one still has a fault. The technician was only out to look at the laptop on 25 March! This is terrible service and I will NOT recommend FNB to anyone!
LR
Lelanie Roberts-Baxter's update13 Apr 2022, 12:08
Reviewer Update
STILL NOT RESOLVED. THIS IS DISGUSTING