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FP
Frank P

1 reviews | Active since May 2012

16 Jan 2018, 08:48

6 Days, no feedback

FNB, before you even consider leaving this with a generic reply, as you've done to all the other people posting issues here, please take the time to actually respond, and give feedback in a timely manner. It's been 6 days and I've received no feedback from any one regarding my previous complaint.

Here it is

https://www.hellopeter.com/first-national-bank/reviews/debit-orders-going-of-before-its-time-charging-me-absurd-fees- **********

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jan 2018, 09:20
Official

Hello frankp ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

FP
Frank P's update16 Jan 2018, 10:15
Reviewer Update
Another generic reply. Just superb.
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jan 2018, 12:33
Official

Please provide me with your previous ref number

FP
Frank P's update16 Jan 2018, 12:36
Reviewer Update
I don't have a previous ref nr. This is the message you gave me: Hello frankp, Thank you for bringing this to our attention. We truly regret taking note of your experience and the frustration this has caused. A complaint has been routed to the relevant department and I have requested that they provide you with feedback. I do apologise for any inconvenience caused. Regards, Client Experience Team
FP
Frank P's update21 Jan 2018, 20:09
Reviewer Update
Thank you for reversing the fees