5weeks waiting for my card

Im greatly disappointed with FNB, its been 5weeks waiting to receive my bank card. I called on the 28 of Feb cancelling my card because f suspected ***** and requested a new one, I was told that I would receive it after 2weeks , two weeks came and passed and NO CARD!!!!!! I then called the call centre enquiring I was told that they don't know why I haven't received it as it has been issued, they cancelled (10 March 2016)that and requested a new one, I was told to go to my branch the following Tuesday (16th March ). I went to the branch instead on a Saturday (19March 2016) I get told that It has not arrived I must wait for an sms, and if I want a temp card I will have to pay R80. I refused that. so now its almost a FULL MONTH WAITING on my card to be delivered , what ******* service is this FNB ?!!! unacceptable !!!!!