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Regarding my missing payment with fnb since 20th March fnb is not reversing/refunding the monies with all proof of payment sent..all communication via email to a certain Mantwa Paulina Malatji and calls made and received they still refusing to refund my money after it was withdrawn from my account. Mantwa Paulina Malatji first stated that the recipient dud not receive the money. Then she said money was credited to my account which she could not provide any proof then today the 9th May 2023 I receive an email from Mbali Skosana stating this matter is closed without giving any reason and without fnb refunding/reversing the missing payment. They are ***********, unreliable and inefficient. With so many calls, emails, proof of all communication given to private client departmebt they have the odesity to email stating the matter is closed. Whats the use of fnb having private client to help when they only give you nightmares