1 reviews | Active since Jun 2016
50 minute wait and still waiting
Came into the bank 9:37. Helped ourselves to slip from machine. Warning on screen - 20 Minute wait. We’ve been sitting now for 50+ minutes and only 2 or 3 numbers have been called in all this time. One counter closed as we watched - leaving just 2 of 5 counters operating. Staff are wondering around, coming and out.
Hello Nicky-fetting ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Nicky-fetting ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***