LT
Leigh T
1 reviews | Active since Jun 2017
24 Jan 2020, 12:13
50% fee increase
The mortgage protection plan I didnt want but was forced to take has now increased from about 150 to almost 220. That's about 70 increase or 50%.
Why? All I get told is call the home loans department. This is 2020. Why can't I get assistance on chat or via email
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
24 Jan 2020, 12:51Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jan 2020, 12:51
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
LT
Leigh T's updateReviewer Update
03 Feb 2020, 12:14I'm still waiting for feedback. You have my email address on file
LT
Leigh T's update03 Feb 2020, 12:14
Reviewer Update
I'm still waiting for feedback. You have my email address on file