5 working days and no refund for ATM deposit...poor service

Monday (06/05/2019) I went to Volksrust branch to make a deposit, using the outside ATM, After entering all the required information needed, the machine requested me to enter the money. I entered R1350 (2xR200, 9xR100 and 1xR50) the machine said processing and later gave me an error. It gave me a slip, but it did not return the money. Later I went in to the branch, completed and signed the form needed. I phoned them on Thursday morning, they called me back and said the the money will be back into my account with in 24h. It is a week since I made the deposit and the money is still not reflecting in my account. I did received the messages and ref numbers ( ********** ) as well as the message confirming the refund has been processed and will reflect within 24h, still nothing happened. I had to make a payment on Monday already, its a week later and the payment is still not made. Can someone please assist me with this problem? It's been 5 working days and still no refund.