5 Unauthorized debit orders above R1000 in spite of requesting blocking from first month. FNB refuses to refund senior citizen though at fault

The worst, most uncaring, discriminating bank i have ever come across. I have never ever in my entire existence experienced such a horrific, most traumatizing experience of customer service from such a reputable financial institution. FNB at this point is behaving like a mafia, the untouchable, above the law to helpless and vulnerable law abiding citizens. My mother is a senior citizen, pensioner/retired and has been banking with FNB for decades. Her house bond was with FNB, her cars were through FNB. It is quite sad how you treat your low income earners. From the month of November 2024 two unauthorized debit orders went off, and continued thereafter going off from her bank account whenever money came in to date. There is no channel we have not used to get assistance from FNB from branch walk ins, calls, emails, social media platforms, live chats, you name it we have done it. We are sent from pillar to post. No one cares period. The last individual who spoke to my mother not only showed zero empathy but was rude and disrespectful. He blatantly told my elderly dear mother that there will be no reversals, even though they were at fault for not suspending or blocking the unauthorized debit order, even though they failed to do their jobs, my mother will be the one suffering the consequences, that's the end of it. There has been a total of R1075 x5 of these unauthorized amounts and no one is doing anything at FNB in spite of the number of times we have contacted this company. I am most certain if my mother was one of your private clients this would have been handled way better. But because she is unable to fend for herself and is not one of your prestigious clients, this is the treatment she is receiving.