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joseph.cassim joseph.cassim
1 reviews | Active since Jul 2015
01 Nov 2019, 18:39
5 stars for Carol Kater of Southdale branch
I'd like to commend Carol Kater of Southdale branch. My wife has been trying with Card Division for 2-3 weeks to get them to link her credit card to my Online Banking but without any success. After logging a complaint on HelloPeter, Card Division allocated my complaint as a service failure of Southdale branch. Carol Kater took ownership of a problem that was not hers to resolve, and efficiently and effectively had our request attended to by Card Division, and all the while keeping me abreast of what was happening. Thank you Carol Kater, everyone at Card Division needs to be replaced with clones of you.
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FNB (First National Bank)'s replyOfficial
04 Nov 2019, 12:20Good Day Yusuf
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
FNB (First National Bank)'s reply04 Nov 2019, 12:20
Official
Good Day Yusuf
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team