5 months later and the struggle continues

I have been trying to get a new card from FNB for six months. 4 years ago i was offered a Check card with my Smart account. Debit cards you need to collect at your nearest branch which I cannot do because I was bedridden and still is as I'm writing this, so they gave me a Check card as it can be couriered to me. The card was supposed to automatically renewed, it did not happen. For 5 months I have been through all the departments from general enquiries to the ***** department.

All i need is a need new card and they can't help a disabled person.